Last Updated: Wednesday, September 1, 2021
Muthmer is committed to protecting our customer's privacy. Please take the time to read this Privacy Policy which explains what information we collect about you, how we use it, and your rights. Mthmr (“Mthmr”, “we”, “us”, “our”) is the data controller of the personal data collected via or mobile application or mobile website (the “App”).
We collect personal data from you when you provide it to us directly and through your use of the App. This information may include but not limited to:
Information you allow us to access when you utilize our App (e.g., your names, date of birth, email address, bank details, and any information which you add to your account profile);
Depending on how you use our App, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
To create, maintain, and secure your online account.
We rely on the following legal basis, under data protection law, to process your personal data:
Depending upon your marketing preferences, we may use your personal data to send you marketing messages by email, phone, or post. Some of these messages may be tailored to you, based on your App experience, and other information we hold about you.
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g., Information about your legal rights).
You may also see ads for our App on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our App). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third-party websites, or through the App as applicable.
We share customers’ identifiable and non-identifiable personal data with third parties in the following circumstances:
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. We may also keep a record of correspondence with you for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
We use Google Analytics Firebase (hereafter Google Firebase) to analyse user behaviour. Provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
Google Firebase includes several features that allow us to analyse your in-app behaviour. In this way we can analyse, for example, your screen calls, operation of buttons, in-app purchases or the effectiveness of advertising campaigns. We can also determine which features are commonly or rarely used within our App. Google Firebase stores for these purposes, among others the number and duration of sessions, operating systems, device models, region, and a range of other data. For a detailed overview of the data collected by Google Firebase, see:
https://support.google.com/firebase/answer/6318039?hl=en
Use of Google Firebase may require the transfer of your personal information to the United States.
Use of Google Firebase is affected to optimize the App and improve our offerings. This constitutes a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR
For more information about Google Firebase, visit:
On this App, the controller has integrated components of the enterprise Facebook. Facebook is a social network.
A social network is a place for social meetings on the Internet, an online community, which usually allows users to communicate with each other and interact in a virtual space. A social network may serve as a website for the exchange of opinions and experiences or enable the Internet community to provide personal or business-related information. Facebook allows social network users to include the creation of private profiles, upload photos, and network through friend requests.
The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, United States. If a person lives outside of the United States or Canada, the controller is the Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland.
With each call-up to one of the individual pages of this App, which is operated by the controller and into which a Facebook component (Facebook plug-ins) was integrated, the web browser on the information technology system of the data subject is automatically prompted to download display of the corresponding Facebook component from Facebook through the Facebook component. An overview of all the Facebook Plug-ins may be accessed under https://developers.facebook.com/docs/plugins/. During the course of this technical procedure, Facebook is made aware of what specific sub-site of our App was visited by the data subject.
If the data subject is logged in at the same time on Facebook, Facebook detects with every call-up to our App by the data subject—and for the entire duration of their stay on our App —which specific sub-site of our App page was visited by the data subject. This information is collected through the Facebook component and associated with the respective Facebook account of the data subject. If the data subject clicks on one of the Facebook buttons integrated into our App, e.g., the “Like” button, or if the data subject submits a comment, then Facebook matches this information with the personal Facebook user account of the data subject and stores the personal data.
Facebook always receives, through the Facebook component, information about a visit to our App by the data subject, whenever the data subject is logged in at the same time on Facebook during the time of the call-up to our App. This occurs regardless of whether the data subject clicks on the Facebook component or not. If such a transmission of information to Facebook is not desirable for the data subject, then he or she may prevent this by logging off from their Facebook account before a call-up to our App is made.
The data protection guideline published by Facebook, which is available at https://facebook.com/about/privacy/, provides information about the collection, processing and use of personal data by Facebook. In addition, it is explained there what setting options Facebook offers to protect the privacy of the data subject. In addition, different configuration options are made available to allow the elimination of data transmission to Facebook, e.g., the Facebook blocker of the provider Webgraph, which may be obtained under http://webgraph.com/resources/facebookblocker/. These applications may be used by the data subject to eliminate a data transmission to Facebook.
We use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, (“Facebook”) on the App. This allows user behaviour to be tracked after they have been redirected to the provider’s site by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e., we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads. Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
On this App, the controller has integrated MailChimp. MailChimp is an online service provider which allows the advertising growth of business. The purpose of MailChimp’s integration is to promote the services of the App to existing users as well as to potential new users. MailChimp’s data privacy policy is further explained under the following link.
We use services of the short message service Snapchat. Snapchat Ads is operated by Snap Inc., 63 Market Street, Venice, CA 90291 ("Snapchat"). For marketing optimization purposes, we send, if not disabled by the user in the system settings of its device, the Mobile Advertising ID, the hashed email address given during registration and the parameters specified in the section “Social Plugins” (such as IP address, browser and access device information) to Snapchat. If you do not want us to collect the Mobile Advertising ID and send it to Snapchat, you can find a manual for deactivation under the topic “Mobile Advertising ID”. The Snapchat pixel generates a hash from your usage data that is sent to Snapchat, such as browser information. If you have a Snapchat profile and you're logged in or logged in to Snapchat from one of your devices, you can then use the data provided by the pixels to showcase individualized advertising for our products and offerings on your devices across devices.
For more information about the purpose and scope of data collection and how Snapchat processes and uses the data, as well as your privacy settings, see the Snapchat Privacy Policy.
We use Twitter's conversion tracking technology "Twitter Ads" (Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA) to draw attention to our products and services on external websites. For this purpose, we use ad server cookies, through which certain parameters for measuring success, such as the insertion of ads or clicks by users, can be measured. If you access our App via a Twitter Ad, Twitter Ads stores a cookie on your device. These cookies usually expire after 30 days and are not intended to identify you personally. For this cookie, the unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt- out information (mark that the user no longer wishes to be addressed) are usually stored as analysis values. These cookies enable Twitter to recognize your internet browser. If a user visits certain pages of a Twitter Ads customer's website and the cookie stored on their device has not yet expired, Twitter and the customer can recognize that the user has clicked on the ad and has been redirected to this page. Each Twitter Ads customer is assigned a different cookie. Cookies can therefore not be traced via the websites of Twitter Ads customers. We do not collect and process any personal data in the aforementioned advertising measures. We only receive statistical evaluations from Twitter. On the basis of these evaluations we can recognize which of the used advertising measures are particularly effective. We do not receive any further data from the use of advertising material; in particular, we cannot identify users on the basis of this information. Due to the marketing tools used, your browser automatically establishes a direct connection to the Twitter server. We have no influence on the extent and the further use of the data that is collected through the use of this tool by Twitter and therefore inform you according to our level of knowledge: By integrating Twitter Ads, Twitter receives the information that you have called the corresponding part of our Internet presence or clicked on an advertisement from us. If you are registered with a Twitter service, Twitter can assign your visit to your account. Even if you are not registered on Twitter or have not logged in, there is a possibility that the provider may obtain and store your IP address.
The provisions of these Terms which by their nature should survive termination shall survive termination, including but not limited to Licenses, warranty disclaimers, ownership provisions, limitations of liability and indemnification.
We also use a third-party service provider, Twilio, Inc. We use Twilio's API, which allows us to build features into our App to enable us to communicate with our users through texting and calling. If you are a user of the App, Twilio may need to collect and process certain Personal Information about you as a controller to provide such services. To learn more about Twilio's privacy practices, please visit https://www.twilio.com/legal/privacy.
All personal data related to transactions and other financial data is stored in our servers located in the Kingdom of Saudi Arabia (“KSA”). All other personal information may be subject to transfers outside the KSA. This App ensures that data is encrypted when leaving the App. This process involves the conversion of information or data into a code to prevent unauthorised access. This App follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. We may procure your personal data for providing the App and for verifications, which may be identifiable and non-identifiable in nature from government agencies and other bodies. Although we ensure that appropriate measures are taken for secure transfers of personal data, transfers are prone to leaks, hacks, misuse and other risks and we disclaim all liabilities in this regard.
Whilst we do everything within our power to ensure that personal data is protected at all times from our App, we cannot guarantee the security and integrity of the information that has been transmitted to our App.
Our App is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.
Our App uses cookies and similar technologies to provide certain functionality to the App, to understand and measure its performance, and to deliver targeted advertising. Please read our Cookie Policy for more details.
You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.
You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.
The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment of the contract or the initiation of a contract
We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact us. We will clarify to the data subject whether the provision of the personal data is required by law, contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data.
If you have any queries on any aspect of our Privacy Policy, please contact us using the details below:
Mthmr, 3064 Aflah Ibn Saeed St. Jeddah, Saudi Arabia support@mthmr.com.